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Privacy Policy

We may share your information that we collect for following purposes:
 With Service Providers: We may share your information with our vendors, consultants,
marketing partners, research firms and other service providers or business partners, such
as Payment processing companies, to support our business. For example, your information
may be shared with outside vendors to send you emails and messages or push
notifications to your devices in relation to our Services, to help us analyze and improve the
use of our Services, to process and collect payments. We also may use vendors for other
projects, such as conducting surveys or organizing sweepstakes for us.
 With Partner Restaurants/Merchant: While you place a request to order food through the
Chefftin Platform, your information is provided to us and to the restaurants/merchants with
whom you may choose to order. In order to facilitate your online food order processing, we
provide your information to that restaurant/merchant in a similar manner as if you had made
a food order directly with the restaurant. If you provide a mobile phone number, Chefftin
may send you text messages regarding the order’s delivery status.
 With Academic Partners: We may share your information with our academic partners for
the purpose of carrying out academic research.
 With Other Users: If you are a delivery partner, we may share your name, phone number
and/or profile picture (if applicable), tracking details with other users to provide them the
 For Crime Prevention or Investigation: We may share this information with governmental
agencies or other companies assisting us, when we are:
 Obligated under the applicable laws or in good faith to respond to court orders and
processes; or
 Detecting and preventing against actual or potential occurrence of identity theft, fraud,
abuse of Services and other illegal acts;
 Responding to claims that an advertisement, posting or other content violates the
intellectual property rights of a third party;
 Under a duty to disclose or share your personal data in order to enforce our Terms of Use
and other agreements, policies or to protect the rights, property, or safety of the Company,
our customers, or others, or in the event of a claim or dispute relating to your use of our
Services. This includes exchanging information with other companies and organisations for
the purposes of fraud detection and credit risk reduction.
 For Internal Use: We may share your information with any present or future member of our
“Group” (as defined below)or affiliates for our internal business purposes The term “Group”
means, with respect to any person, any entity that is controlled by such person, or any entity
that controls such person, or any entity that is under common control with such person,
whether directly or indirectly, or, in the case of a natural person, any Relative (as such term
is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable)
of such person.
 With Advertisers and advertising networks: We may work with third parties such as
network advertisers to serve advertisements on the Chefftin Platform and on third-party
websites or other media (e.g., social networking platforms). These third parties may use
cookies, JavaScript, web beacons (including clear GIFs), Flash LSOs and other tracking
technologies to measure the effectiveness of their ads and to personalize advertising
content to you.
While you cannot opt out of advertising on the Chefftin Platform, you may opt out of much
interest-based advertising on third party sites and through third party ad networks (including
DoubleClick Ad Exchange, Facebook Audience Network and Google AdSense). For more 
information, visit Opting out means that you will no longer
receive personalized ads by third parties ad networks from which you have opted out, which
is based on your browsing information across multiple sites and online services. If you
delete cookies or change devices, your opt out may no longer be effective.
 To fulfill the purpose for which you provide it.
 We may share your information other than as described in this Policy if we notify you and
you consent to the sharing.
We have in place appropriate technical and security measures to secure the information
collected by us.
We use vault and tokenization services from third party service providers to protect the
sensitive personal information provided by you. The third-party service providers with
respect to our vault and tokenization services and our payment gateway and payment
processing are compliant with the payment card industry standard (generally referred to as
PCI compliant service providers). You are advised not to send your full credit/debit card
details through unencrypted electronic platforms. Where we have given you (or where you
have chosen) a username and password which enables you to access certain parts of the
Chefftin Platform, you are responsible for keeping these details confidential. We ask you not
to share your password with anyone.
Please we aware that the transmission of information via the internet is not completely
secure. Although we will do our best to protect your personal data, we cannot guarantee the
security of your data transmitted through the Chefftin Platform. Once we have received your
information, we will use strict physical, electronic, and procedural safeguards to try to
prevent unauthorised access.
When you sign up for an account, you are opting in to receive emails from Chefftin. You can
log in to manage your email preferences [here] or you can follow the “unsubscribe”
instructions in commercial email messages, but note that you cannot opt out of receiving
certain administrative notices, service notices, or legal notices from Chefftin.
If you wish to withdraw your consent for the use and disclosure of your personal information
in the manner provided in this Policy, please write to us at Please note
that we may take time to process such requests, and your request shall take effect no later
than 5 (Five) business days from the receipt of such request, after which we will not use
your personal data for any processing unless required by us to comply with our legal
obligations. We may not be able offer you any or all Services upon such withdrawal of your
If you have any queries relating to the processing or usage of information provided by you in
connection with this Policy, please email us at or write to our
Grievance Officer at the following address:
Chefftin Grievance Officer
3, Floor-4, 121, Kartar Bhavan,
Shahid Bhagat Singh Road, Mumbai 400005, India
If you come across any abuse or violation of the Policy, please report
Further, please note that the Chefftin Platform stores your data with the cloud platform of
Amazon Web Services provided by Amazon Web Services, Inc., which may store this data
on their servers located outside of India. Amazon Web Services has security measures in
place to protect the loss, misuse and alteration of the information, details of which are
available at The privacy policy adopted by Amazon Web
Services are detailed in In the event you have questions
or concerns about the security measures adopted by Amazon Web Services, you can
contact their data protection / privacy team / legal team or designated the grievance officer
at these organisations, whose contact details are available in its privacy policy, or can also
write to our Grievance Officer at the address provided above.

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